Cheap Headsets – are they really worth it?

In an increasingly cost-conscious world companies are more focused on “price” and cost savings. But is “price” the only rationale on which to base a buying decision? A telephone headset on the face of it is a simple, generic device, with one headset looking and functioning much like another. But are you really making cost savings and are these similarities only skin deep?

There are many pitfalls that the unsuspecting buyer can fall into when making these decisions. There are many bargains out there, with headsets advertised at unbelievable prices on the Internet. So, what danger can there be in saving money?

Headsets are manufactured to strict specifications, complying with CE standards and EEC legislation. However U.S imports do not meet EEC legislation in that U.S sourced headsets do not provide “acoustic shock” protection. Any company knowingly or otherwise providing such headsets to their staff could be putting both themselves and their staff at undue risk and exposing themselves to expensive legal claims procedures. The little extra time taken to make sure that the headset you buy is CE compliant is well worth it. Even easier, ensure that you always purchase headset equipment from a reputable source.

The message of “caveat emptor” (buyer beware) has never been so relevant. Would you ever buy a car without wheels? There are numerous examples where cost reduction has ended up costing more. In recent months we have seen:

• Headsets at unbeatable prices, but on delivery didn’t work because the headsets were supplied without the appropriate bottom end cables for the telephone system.
• Reconditioned headsets being passed on as new
• Headsets imported from US that are not CE compliant

These all seem to be good buys but with a hidden catch, guaranteed to break the budget and cause aggravation! The more reputable companies ensure that you receive the best advice from your account manager and deliver headsets with appropriate cables to function properly and safely. They are also properly trained and accredited by the manufacturer.

If you are offered headsets at prices that are unrepeatable, is this the equivalent of buying a car that has been “clocked”? The more unscrupulous elements in the communications industry have been passing off refurbished equipment as new. Even if you are knowingly buying refurbished equipment can your supplier provide you with a certificate of compliance for acoustic shock protection? In this situation the cost savings pale into insignificance when compared with the legal bill of defending a claim from a member of staff and paying compensation. At present this can run into many 10’s of thousands of pounds plus increased insurance premiums.

Headsets are an essential tool for all call centre and many office staff. Communications Solutions UK offer a wide range of corded and cordless headsets with 2 or 3-year warranties. We are at your disposal for advice and assistance.

Please call for help and advice to ensure that you stay on the right side of the law!

Accreditation: Julie Watling is Managing Director of Communications Solutions UK Ltd. She has many years experience in providing communications solutions to the UK’s call centre and office market.